In the unlikely event of cancellation, well do our best to see what we can
do to help your situation. But as with all cancellation policies, here's our take:
As long as we have not started any preparation on your order (3week or more to delivery date) - We'll refund 100% store credits with no expiry OR can do a 90% cash refund (the 10% is charged on our merchant's end)
If we have started some preparation like order cake toppers or other materials - We'll refund 70% store credits with no expiry.
If we are already in progress for your cake ( 3 days or less) - Our policy says 100% cancellation charge no refund, but we'll do our best to help you given whatever situation, as we know it's likely due to unforeseen circumstances.
How to store the cake upon receipt?
For fresh cream cakes, please store the cake in the refrigerator at all times. It should last out of the fridge before cut cake time. For buttercream cakes, please keep refrigerated aswell , it can stand in air-conditioned room for about 2-3 hours. Buttercream cakes taste best when thawed 30mins-lhour upon taking out of refrigeration. Our cake tastes best within 48 hours from the receipt of your cake. We recommend all cakes to be stored in the refrigerator for 2 days.
Shelf Life & Storage
Best eaten within 2 days of delivery.
Please refrigerate at all times, and take out about 1-1.5 hours prior to celebration for a soft and moist
Cake.
Is your cakes halal?
Yes here is Muslim owned bakery with 💯 halal ingredients and coming from halal kitchen.
What if the cake I had ordered turned up damaged?
We highly encourage you to check the condition of the cake before acceptance. If the cake is damaged at the point of delivery, kindly contact the number stated in the site and we will make alternative arrangements for you. If your order is via grab do contact grab.
products nut-free?
Unfortunately, it does seem like some of our ingredients do contain nuts traces. hence there might be a chance of cross contamination. Therefore, we do not recommend the having our bakes if an allergic reaction may be caused, for the consumer's safety.
